Projects

TrainerPro.

TrainerPro is a mobile app for connecting personal trainers of all kinds with clients needing their services. The client came with a huge laundry list if ideas, and didn't know where to begin in bringing the vision to life.

This feature case study outlines how I went about guiding the product towards launching as an effective MVP.

Defining the problem.

Research

I requested the client engage a research team to gain some insights about potential target audiences and their wants / needs and pain points. Their research team came back with a comprehensive research document, from which I pulled insights that could be used to inform ideation.

User Personas

I used to research to create a primary user persona for the MVP, and drew many new insights from the surveys performed to inform ideation. The key audience for the MVP was identified as time-poor mothers looking to get fit, but not having the time, knowledge or motivation to find the right trainer.

Competitor Analysis

I canvassed the market for apps playing in a similar space to ensure any ideas formulated would have the potential to find a moat. There were a huge amount of existing apps catering to the fitness market, so we would need to come up with a somewhat unique a approach to make the app stand out.

Ideating solutions.

Sketches

Using the research and insights garnered from the definition phase, I began by sketching a broad range of potential ideas for presentation to client and ultimately for testing with the defined audience.

Wireframes

These sketches were developed into wireframes, and presented in a way that could be put in front a survey cohort. The ideas focused on features that has strong sentiment from the research, and would be suitable for time poor mothers. The client organised the survey with my guidance.

Mockups

The top voted ideas were developed into high fidelity mock-ups based on the client's provided brand to guide the fleshing out of full workflows.

Testing assumptions.

Prototype

With a set of key mockups based upon the decided approach, I fleshed out workflows to be feature and state complete. These were then connected as a Figma prototype to prepare it for testing.

Testing

The client opted to perform their own testing, and I provided a framework and guidance on how to perform users tests for validation of the key workflows. The tool we guided the client with was Maze, and I gave a set of assumptions we wanted to prove, and setup Figma prototypes to match these test paths.

Backlog

The MVP scope was broken down into discreet feature deliverables, with a backlog of future features to be developed post launch agreed upon with the client. This helped us to keep control of the scope and prevent feature creep, resulting in a tighter end product.

Discover

  • A swipe to discover interaction was chosen for it’s ease of use and speed at matching the user with a trainer they’re interested in.
  • The trainer card gives their key information at a glance, as well as why they were matched with the user.

Chat

  • Chat features were designed to allow for quick connection between client and trainer, preventing the need for bulky scheduling and payment features to be handled within the app/

Trainer Profile

  • Users can view a more detailed profile of the trainer, where they can learn their pricing model, and - most importantly for developing trust - a list of reviews from other users.

Onboarding

  • An in-depth onboard was used to capture the key information required to ensure matches between clients and trainers were suitable and gave a delightful experience to both user types.

Implementing and iterating.

Design System

Unfortunately the client did not have the budget for me to create a comprehensive design system for the application, so working closely with their internal development team would be vital to ensuring design adherence.

Design Reviews

Each development sprint, I performed design reviews and gave feedback to keep the development moving while maintaining a high standard of implementation, and an execution that was true to the vision of the designs.

Moving Forward

The app is currently in a pre-launch phase awaiting final testing and marketing alignment

Glamour shots.

More Work

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More projects upon request.

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